Golden Soft Ltd
Company No:13689239
General Terms And Conditions
Terms and Conditions.
Golden Soft LTD shall provide its products and services to the Customer under the following Terms and Conditions. The Terms and Conditions form an agreement between Golden Soft LTD and the Customer and are intended to protect both the integrity and liability of Golden Soft LTD and the Customer. The Terms and Conditions will be enforced by Golden Soft LTD to ensure the speed, power, performance, and reliability of Golden Soft LTD products and services and products and services resold or re-branded to the Customer by Golden Soft LTD. These Terms and Conditions may change at any time. The Customer understands and agrees that any product or service is provided on an as-is basis and that Golden Soft LTD assumes no responsibility for the timeliness, deletion, mis-delivery or failure to Store any Customer communications or personalization settings.
[1] No Unlawful Or Prohibited Use
As a condition of the use of any product or service, the Customer will not use any service or product for any purpose that is unlawful or prohibited by these terms, conditions, and notices. The Customer may not attempt to gain unauthorized access to any product or service, other accounts, computer systems or networks connected to product or service operated by Golden Soft LTD, through hacking, password mining or any other means.
The Customer may not obtain or attempt to obtain any materials or information through any means not intentionally made available by Golden Soft LTD.
Golden Soft LTD reserves the right at all times to disclose any information it deems necessary to satisfy any applicable law, regulation, legal process or governmental request, in its sole discretion.
[2] Third Party
Any dealings with third parties (including advertisers) included within Golden Soft LTD website or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between the Customer and the advertiser or other third party. Golden Soft LTD shall not be responsible or liable for any part of any such dealings or promotions..
[3] Termination
The Customer agrees that Golden Soft LTD, in its sole discretion, may terminate the Customer password, account (or any part thereof) or use of any product or service if the Customer violates any of these terms, or for any reason Golden Soft LTD considers is reasonable. Partner can immediately terminate this agreement with written 60 day notice at any time. Once terminated, Partner or Customer is able to purchase SSL certificates from another company at any time.
[4] Customer Responsibilities
Using any product or service in connection with pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or otherwise) is prohibited.
In consideration of the use of the any product or service, the Customer agrees to:
Provide true, accurate, current and complete information as prompted by any registration, application, sign-up form or similar.
Maintain and promptly inform us to update any registration data, application data, sign-up form data or similar data to keep it true, accurate, current and complete. If any information that is untrue, inaccurate, not current or incomplete, or if Golden Soft LTD has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Golden Soft LTD has the right to suspend or terminate the Customer account, product or service and refuse any and all current or future use of any account, product or service (or any portion thereof).
The Customer is responsible for maintaining the confidentiality of any credentials, and is fully responsible for all activities that occur using those credentials. Some products and services may allow the Customer to choose its own credentials.
Any Customer in violation of system or network security is subject to criminal and civil liability, as well as immediate account, product, service or similar termination. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of systems security or authentication measures, data or traffic. Interference with any service, host or network including, without limitation, e-mail bombing, flooding, deliberate attempts to overload a system and/or broadcast attacks, or forging of any TCP/IP packet header.
Golden Soft LTD does NOT allow or accept Customer's that provide any content, points of distribution, or 'links' to sites that :
Infringe on any third party's intellectual property or proprietary rights, or rights of publicity or privacy.
Violate any law, statute, ordinance or regulation.
Are defamatory, trade libelous, threatening, unlawfully harassing, abusive, pornographic or obscene.
Contain viruses, trojan horses, worms, time bombs, cancel-bots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another.
Contain pirated or hacking/phreaking software (warez).
[1] 30-day refund policy for all SSL & web hosting and codeguard
Golden Soft LTD always wants you to be completely satisfied when it comes to the SSL certificates and web services solutions we provide. If you're considering a refund or cancellation and feel you may need help, you can always discuss your options via [email protected] or by contacting our Customer Experience Team via Ticketing system prior to your cancellation. Our experts can solve your related problem, walk you through the entire process, or help clear up any confusion . If you contact our Customer Experience Team within 14 days of your purchase date, we almost guarantee you we can fix any issue!!!
In the event that a product was purchased for fraudulent use, the purchaser forfeits the right to a refund/exchange and the SSL Certificate or product will get immediately canceled/rejected/revoked.
PLEASE NOTE: The 30 Day Money Back Guarantee may not apply to the purchase of monthly cWatch subscriptions or additional SANs or sitelock products (Subject Alternative Names) due to certain CA limitations,Also the no refund policy for domain registration please contact us to discuss your options.
Golden Soft LTD includes a 30 Day Money Back Guarantee on all DigiCert™, Symantec™, GeoTrust®, Thawte®, RapidSSL®, Sectigo™, and Comodo® SSL certificates and other yearly subscription for web hosting services, cwatch, codeguard and cwatch yearly subscription In the event you are not satisfied with the product and/or the service did not meet your expectations, Golden Soft LTD provides easy to follow onscreen instructions in your Dashboard on how to properly submit a cancellation/refund request. Simply locate the order in question and click Cancel either in your Total Order List, Order Detail Page, or Certificate Options Tab and select the appropriate reason.
[2] 24-hours refund policy for Dedicated Servers and VPS
Golden Soft LTD includes a 24 Hours Money Back Guarantee after delievery on all Dedicated servers and VPS.
[3]No Refund policy for domains registration
Golden Soft LTD does not give any refunds for domain registration service.
Please be advised, store credit can be processed instantly, but a refund typically takes 48-72 hours to process..
Any product that's successfully cancelled must not be in use and must be un-installed and/or revoked. Golden Soft LTD reserves the right to refuse to cancel and/or refund any order that is still in use, not un-installed, and/or not revoked. We guarantee the quality of all our SSL products with a full replacement or store credit of anything you order from our website or by any other means within 30 days of original purchase.
If you still have questions about our policy or your order, please email us at [email protected]
Golden Soft LTD collects and stores personal information including the full name, company name, billing address, email address, IP address, landing page, referring URL for all customers upon registration and use of our service. We also store cookies for visitors to our websites. We also gather anonymous usage information from our visitors via cookies for usage with Google Analytics. Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information. Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site. This cookie cannot be used by anyone but Google, Inc. The information generated by the cookie will be transmitted to and stored by Google on servers in the United States. We use the information received from Google Analytics only to improve services on this Site. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google has an ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this Site by disabling the Google Analytics cookie on your browser.
Golden Soft LTD does not disclose any Personal Data to any third party companies for purposes of partnerships or advertising.
Golden Soft LTD may disclose Personal Data to comply with relevant laws and legal governing bodies of any country in which we do business, or where a customer may reside in order to remain complaint with United kingdom and International Laws, whereby mandated by state and or federal agencies for the purposes of criminal investigations or by court order.
Golden Soft LTD Do not stores any credit card informations stores your personally identifiable information in forms viewable by administration only. Your transfer of data to us occurs over a SSL connection so that all information is securely encrypted during the transfer.
When your HOSTING PRO account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "deactivated" status on our databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.